Answer the call
Recognize a new patient, returning patient, caregiver, or device question.
Opero Hearing · one installed workforce for independent practices
Back to all workflows
Calls and scheduling
The call is only the beginning. Opero carries it to a finished appointment.
Opero answers routine calls, identifies whether the patient needs a hearing test, hearing-aid check, repair visit, or follow-up, offers approved openings, books the appointment, and sends intake or preparation instructions automatically.
Calls and scheduling
O
FiledOpero operations file
Calls and scheduling · sample clinic activity
1
Answer the call
Recognize a new patient, returning patient, caregiver, or device question.
2
Understand the reason
Identify whether they need a hearing test, hearing-aid check, repair, or follow-up.
3
Offer the right visit
Use the practice's approved visit types and available openings.
4
Book the appointment
Confirm the slot and save the conversation with the appointment.
5
Send next steps
Automatically send intake, preparation, or arrival instructions.
Hearing test booked · Thursday · 10:40 AM · Dr. Patel
What Opero owns
The routine moves. Judgment stays with your team.
Understand the reason
Identify whether they need a hearing test, hearing-aid check, repair, or follow-up.
Offer the right visit
Use the practice's approved visit types and available openings.
Book the appointment
Confirm the slot and save the conversation with the appointment.
Send next steps
Automatically send intake, preparation, or arrival instructions.
Human boundary
Only the cases that need a person come back.
Opero stops for clinical urgency, unclear identity, protected records, billing disputes, or any decision outside the practice rules. Staff get the source evidence and the next action together.
Exception ready for review
Calls and scheduling
Source evidence attached
Next action already named
Opero
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