Calls and scheduling
Every call lands on the next step.
Answer new and returning patients, understand what they need, and book the right visit.
Answer→
Understand→
Offer visit→
Book→
Send next
Now partnering with independent hearing-care practices·Join the design partner program
AI operations for hearing care
Your team runs the clinicOpero runs the gruntwork
From the first appointment to hearing-aid delivery—and back again through follow-up and recall
Opero completes the routine work across the systems your practice already uses.
1
Answer the call
Recognize a new patient, returning patient, caregiver, or device question.
2
Understand the reason
Identify whether they need a hearing test, hearing-aid check, repair, or follow-up.
3
Offer the right visit
Use the practice's approved visit types and available openings.
4
Book the appointment
Confirm the slot and save the conversation with the appointment.
5
Send next steps
Automatically send intake, preparation, or arrival instructions.
live call
0:42Patient
“Hi, I need to book a hearing test.”
Opero
“Of course — is this your first visit with the practice?”
Patient
“Yes.”
Visit typeHearing evaluation
LocationMain clinic
Next stepIntake link sent
The operational treadmill
Most software gives your staff more buttons to click.Opero does the clicking.
Every system holds one part of the answer. Opero carries the patient, device, and billing work between them so the team only steps in when the next decision needs a person.
Tools a hearing-care team may move between
The stack stays. The handoffs disappear.
Practice operations
Sycle Blueprint OMS CounselEAR amplifyOMS
Clinical + fitting
Noah ES Oticon Genie 2 Phonak Target ReSound Smart Fit
Billing + eligibility
Waystar Availity QuickBooks Managed-care portals
Communication + intake
RingCentral Weave NexHealth Online forms
Device + manufacturer
PhonakPro Signia Connexx Starkey Inspire X Widex Compass GPS
Records + handoffs
Phone SMS inbox Email Fax Referral queue Repair list
Same tools. Fewer handoffs.
A different category
Software adds. Opero subtracts.
Most tools give the team another surface to operate. Opero is the installed workforce that operates the surfaces already there.
They add
+
A messaging dashboard
Another inbox to clear before lunch
+
A recall campaign
A batch to remember to send
+
A device portal
Another tab for repair status
+
More front-desk coverage
More payroll, same backlog
We subtract
The calls, answered day and night
The benefit checks, done while you sleep
The recall, moving until someone books
The device chase, closed at the next step
You only hear from Opero when it is stuck.
What's included
One workforce. Six jobs. Everything included.
Opero is one installed operating layer for the whole practice. Bring the jobs on in the order that makes sense, then keep adding the edge cases that matter to your team.
Benefits verification
Benefits checked before the front door opens.
Check hearing benefits before the clinic opens.
Schedule→
Plan→
Coverage→
Flag→
Summary
Patient intake
Paperwork and referrals arrive ready to work.
Collect the information needed before the patient arrives.
Send form→
Collect→
Check→
Follow up→
Chart
Recall and reactivation
The due list keeps moving without a due-list ritual.
Bring overdue patients back into the schedule.
Find due→
Reason→
Outreach→
Openings→
Booked
Device operations
Every device, repair, trial, and warranty gets followed through.
Track every hearing aid, repair, trial, and warranty step.
Order→
Manufacturer→
Milestone→
Notify→
Close
Inbox and referrals
The inbox becomes a queue with an owner.
Turn incoming emails, faxes, and attachments into tracked work.
Read→
Identify→
Match→
Extract→
Route
Installed around your practice
We learn the operation before we automate it.
Opero is configured around your appointment types, communication style, device workflows, benefit process, and escalation rules. The practice approves each operation before it runs.
01
Map
Appointment types, providers, payer rules, device states, and escalation paths.
02
Connect
OMS, phone, messaging, fax, forms, payer steps, and device-status sources.
03
Run
Launch one measurable operation and watch the queue, not another dashboard.
04
Tune
Add practice-specific alerts, languages, follow-ups, and new workflows each sprint.
Join as design partners
Setup fee waived. Join now to reduce your grunt work.
Opero is installed around your practice and shaped with the team using it. Design partners start with one measurable workflow, without a setup fee, then expand once the routine work is running cleanly.
Optimize your operations
One installed workforce.
All six operating jobs
Voice, SMS, and workflow runs
Practice-specific SOP and tuning
Daily monitoring and refinements
Commercial terms are set after a short workflow map. Begin with one measurable workflow before expanding across the practice.
Book a 20-minute demo