Create or receive the order
Start the case with the device, repair, earmold, or trial details.
Opero Hearing · one installed workforce for independent practices
Back to all workflows
Device and repair operations
The work after the fitting finally has a finish line.
Opero follows hearing aids, repairs, trials, earmolds, and warranty events from order to delivery, so staff do not need to manually check emails, portals, or notes to know what happens next.
Device operations
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FiledOpero operations file
Device operations · sample clinic activity
1
Create or receive the order
Start the case with the device, repair, earmold, or trial details.
2
Track the manufacturer status
Watch portal, email, and internal updates against the promise date.
3
Update the next milestone
Keep delivery, fitting, repair, and warranty steps current.
4
Notify the patient
Send the next useful update before the patient has to call.
5
Close the case
Record the outcome and stop the chase when the work is finished.
Repair ready · #HA-20418 · pickup link sent · slot reserved
What Opero owns
The routine moves. Judgment stays with your team.
Track the manufacturer status
Watch portal, email, and internal updates against the promise date.
Update the next milestone
Keep delivery, fitting, repair, and warranty steps current.
Notify the patient
Send the next useful update before the patient has to call.
Close the case
Record the outcome and stop the chase when the work is finished.
Human boundary
Only the cases that need a person come back.
Opero stops for clinical urgency, unclear identity, protected records, billing disputes, or any decision outside the practice rules. Staff get the source evidence and the next action together.
Exception ready for review
Device operations
Source evidence attached
Next action already named
Opero
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