Find patients who are due
Surface annual checks, follow-ups, device service, and inactive trials.
Opero Hearing · one installed workforce for independent practices
Back to all workflows
Recall and reactivation
Recall runs when the patient is due, not when someone finds the spreadsheet.
Opero identifies patients due for annual hearing checks, follow-ups, device servicing, or inactive trials, reaches out automatically, and books them back into the schedule when they respond.
Recall and reactivation
O
FiledOpero operations file
Recall and reactivation · sample clinic activity
1
Find patients who are due
Surface annual checks, follow-ups, device service, and inactive trials.
2
Check why they should return
Use the patient's visit, device, and follow-up history.
3
Send outreach
Start the conversation in the practice's voice.
4
Offer approved openings
Handle replies and offer appointment times the clinic has approved.
5
Stop when booked
Book the visit and end outreach automatically.
Recall resolved · Priya Nair · preventive follow-up booked
What Opero owns
The routine moves. Judgment stays with your team.
Check why they should return
Use the patient's visit, device, and follow-up history.
Send outreach
Start the conversation in the practice's voice.
Offer approved openings
Handle replies and offer appointment times the clinic has approved.
Stop when booked
Book the visit and end outreach automatically.
Human boundary
Only the cases that need a person come back.
Opero stops for clinical urgency, unclear identity, protected records, billing disputes, or any decision outside the practice rules. Staff get the source evidence and the next action together.
Exception ready for review
Recall and reactivation
Source evidence attached
Next action already named
Opero
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